Privacy Policy
At Immersive Experience Limited, we value your privacy and are committed to protecting your personal information. All personal data collected and administered by us is treated with the strictest confidence and in compliance with the Personal Data (Privacy) Ordinance (the “PDPO”). Personal Data Protection Act 2012 (the “PDPA”).
This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website or engage with our services.
1. Information We Collect
We collect only the information needed to provide our services, such as:
- Contact details: Name, email, phone number, or other details you share through our enquiry form or communications.
- Website usage: Anonymous data like your IP address, browser type, or pages visited, collected via cookies to improve your experience.
- Project details: Information you provide about your project needs during inquiries or consultations.
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and share details about our services, like architecture or interior design.
- Deliver and manage our design and consultation services.
- Enhance our website’s functionality and user experience.
- Meet legal requirements or respond to official requests.
We use your data only for these purposes or with your permission.
3. Sharing Your Information
We share your information only when necessary, such as:
- With trusted staff or service providers (e.g., website hosting companies) who follow strict privacy rules.
- When required by law or to protect our legal rights.
- With your consent for any other sharing.
We keep your data within Hong Kong unless we ensure it is protected elsewhere.
4. Keeping Your Information Safe
We take strong steps to protect your data, including:
- Secure encryption for data sent through our website.
- Locked storage systems accessible only to authorized team members.
- Regular checks to keep our security up to date.
If a data issue occurs, we will act quickly to fix it and notify you if needed.
5. How Long We Keep Your Information
We keep your data only as long as needed for the purposes listed above. When no longer required, we securely delete it, unless we must keep it by law.
6. Your Choices
You can:
- Access: Ask to see the information we have about you.
- Correct: Request updates to incorrect information.
- Opt-Out: Say no to certain uses, like marketing emails.
Contact us at
webmaster@ie-lab.com to make these requests. We will respond promptly, usually within 40 days.
7. Cookies
Our website uses cookies to track anonymous usage, like which pages you visit, to improve your experience. Cookies don’t identify you personally unless you share details. You can turn off cookies in your browser, but this may affect how our site works.
8. Third-Party Websites
Our site may link to other websites. We’re not responsible for their privacy practices, so please check their policies.
9. Updates to This Policy
We may update this policy as our practices or laws change. We will post updates here and notify you of major changes via our website or email.
10. Contact Us
